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How to place an order ?

Placing an order with is easy. Here are the steps you need to follow to place an order. If you have any problems when following these steps, please contact our Live Support Online.

1. Find the Items You Want

First of all you have to search for the items you would like to order. Keyword search boxes are located on almost every page of our site. On the left side of the Home Page you can see a Menu with the main categories and the most sold items, which gives you the possibility to find the necessary products easier. After you find the product you are interested in, click on the item’s name to see a detailed description. Here you will find more information about the item, including usage, dosage, indications, storage etc…
2. Log on or register

Existing customers will need to log on by entering their email address and password.
New customers will need to register.

3. Add the Items to Your Shopping Cart

If you want to order an item, click the "Add to Shopping Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order.

 4. Your cart - Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "DELETE" button next to the title or on the red cross in your Cart.

When you're ready to place an order for everything in the "Shopping Cart Items” section, click the “Checkout" button. You will be taken to the first page of the order form.

5. Now you will see the total amount of your order including shipping and handling.

6. Verify your shipping address.
The shipping address is the address at which you will receive your products or receive the results of your requested service.
If you want to change it, please check the box associated to “Your alternate shipping details” and insert the new shipping address.

7. Click on Continue Checkout button

8. Payment by Credit Card

In order to pay for your order by credit card, please click the first photo  you will be directed to the server of the bank that manages transactions using a SECURE CERTIFICATED PAGE.

Attention: US CUSTOMERS:  In order to pay for your order by credit card, please click the 2nd photo

On the payment page , insert your credit card information (card number and expiration date).

NOTE: Write the number of your Card (16 digits) without spaces.

The CCV code is the last 3 digits after the credit card number on the back of the card in the signature area. If your card does not have a CCV code or you cannot read the CCV code, please contact your credit card issuer.

To confirm the payment please click on MAKE PAYMENT button.

9. Order confirmation email

You will receive an email confirming the acceptance of your order which will give a summary of the goods ordered, a transaction reference number, payment and shipping details.

10. Payment by Bank Transfer

If you want to pay by bank transfer, please write us a message (see Writing a message to the Departments). You will receive our bank details to make your transfer. Your order will be confirmed after the receipt of bank transfer.

11. Order Tracking

To access the order tracking open your account on the website and click Your Messages section.
An email is sent automatically after the shipment of your items and at all stages of your order.

12. Write a message to Departments

To send a message, open your account on the website and click Your Messages link.
Choose the department corresponding to your questions.
You will have an answer in 24 hours.

Customer service: 8:30 AM � 17:00 PM
Monday to Friday

I would like to thank you. Today i received my order, this is my second order with you and I assure you it will not be the last. All the best and success to you!

Henry (2009-06-05)

I received my order this week from you. I decide to place further orders I will contact you again, and will inform my friends of your excellent service.

Berta (2010-03-15)

Today I got my pocket and I have to say I'm super satisfied with everything about your service and delivery. Many thanks for that =) I only have one question about delivery as I want to make a new order and need to be sure!

Elin 2011-06-10


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